Account Manager

Why Join the HWP Group?

Health & Wellness Partners, LLC (HWP), is a women-founded, women-led medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care. Hybrid Healthcare Communications, LLC (Hybrid), transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. In October 2023, these 2 successful companies joined forces under the HWP Group to bring clients, providers, and patients the best of both worlds—outstanding educational programming paired with innovative digital and interactive dissemination vehicles.

We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM&M Best Place to Work and an Inc. Best Workplace.

For more information, visit thehwpgroup.com or hybridhealth.com.

What You Need to Know

We are looking to add an Account Manager to our Account Services team. The Account Manager will work collaboratively with clients and internal stakeholders to ensure successful planning and execution of programs and development of quality enduring educational initiatives. They will identify all components of assigned programs and manage details from project initiation through delivery assuring established deadlines are met with executional excellence.

What You’ll Do

Support client relationships across projects through an understanding of the strategy

Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements/reviews, schedules, cost, and meeting plans are communicated

Interact directly with clients, preparing and sending reports, projects to review, responding to questions and mitigating concerns

Develop relationships with key KOL associates, assistants and advisors

Communicate clearly back and forth with Account Team Director/Lead to anticipate and overcome challenges with clients

Identify meeting materials requirements and assure complete and timely arrival

Execute and supervise the complete and accurate Audience Accumulation process

Assure complete and satisfactory execution of post-program activities and program close-out

Support enduring material development

Collaborate with Meetings & Events team when planning live & virtual events

Monitor task completion status to identify at risk project tasks

What You’ll Have

Exceeding client expectations is a must. As such we will be looking to you to demonstrate a well-developed customer service mindset. Your effectiveness will depend on your organizational and problem-solving skills, your ability to work independently, work independently and prioritize your work and communicate effectively. In addition, you should have: